Frequently Asked Questions
How much is shipping?
3-5 cards or stickers can ship by stamp for $1. Please note that without tracking, Designs with Jamie cannot provide updates on your order or take responsibility if the package is lost.
Orders under $50: $4.50 flat rate shipping within the USA.
Orders over $50: FREE shipping in the USA!
How long does shipping take?
Orders are processed within 3 business days (please allow 5-7 days during holiday seasons). Shipping time depends on the method chosen at checkout. Stamp mail takes 1-2 weeks, first class takes 3-5 days.
What should I do if my order has not arrived?
Please give your package an extra week to arrive, especially during peak seasons. Please plan ahead when shipping delays might be common! If you still do not receive your package after a week, please email firstname.lastname@example.org for assistance.
My package arrived damaged. What should I do?
Please note that Designs with Jamie is not responsible for damages caused by shipping carriers. Once it leaves our studio, we cannot control what happens to the package. However, if the damage is due to inadequate packaging, please email email@example.com for assistance.
Do you offer local pickup?
Yes! Please use code "LOCAL" for free local pickup. Once your order has been placed, please follow the email instructions to pick up your order (either from Designs with Jamie or at the Waco Farmer's Market!)
What kinds of designs can I commission from you?
Digital designs: logos, sticker/tshirt images, custom portraits, flyers, and more.
Physical designs: handpainted journals/signs, chalkboards, murals
Weddings: on occasion.
If something isn't listed here, just ask!
How do I commission you to create something for me?
Please email firstname.lastname@example.org with commission inquiries and expect a reply within 2-3 business days.
How long does a commission take?
Depending on the complexity and depth of the project, it may take between 2-3 weeks. If you need a rush order, this may be available for an additional fee.
What can I use the commission for?
All commissions can be used freely for personal use! If you plan on selling items using my designs, a commercial package fee may apply.
Returns & Exchanges
My order came damaged or incomplete. What should I do?
We are so sorry this happened! Please email email@example.com with details and photos of your order and a new one will be shipped to you shortly.
I don't want my order anymore, can I exchange it or return it?
Unfortunately, Designs with Jamie does not accept returns or exchanges unless there was a mistake made on our end. Thank you for your understanding!
I want to sell your items at my store. Do you offer wholesale prices?
Absolutely! Thank you for asking. Please email firstname.lastname@example.org for a wholesale pricing list. I look forward to collaborating with you!
Where are you located?
Right now, Designs with Jamie is operated out of an at-home studio. You can find us monthly at the Farmer's Market, or at different shops throughout Waco. Please check our events page for updated information on where we'll be popping up!
Will you be a vendor at our event?
I love in-person events! Please email email@example.com with details so I can check my schedule.
Do you host private events?
I love to host private painting parties and workshops! If you'd like to create with a group of people, we can definitely make this happen. Please email firstname.lastname@example.org and we can get the ball roling!